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EM Stays | Privacy Policy

At EM Stays Management (“EM Stays”, “we”, “us”), we are committed to protecting and respecting your privacy. This policy, together with our Website Terms of Use, sets out the basis on which we process any personal data we collect from you, or that you provide to us, through your use of our website and our services.

This policy explains when and why we collect personal information about people who visit our website or contact us, how we use that data, the conditions under which we may disclose it to others, and how we keep it secure.
 

Who We Are

We are EM Stays Management Ltd, a serviced accommodation and property management company operating across the UK.

Email: hello@emstaysmanagement.com
Business Hours: Monday to Friday, 9am – 5pm

We act as a data controller under UK data protection law and comply with all applicable GDPR and data protection regulations.
 

How We Collect Information From You

We collect information when you:

  • Use our website

  • Submit an enquiry or booking request

  • Contact us by email, telephone or online form

  • Stay in one of our properties

  • Register to receive marketing or updates
     

What Information We Collect

We collect only the information required to provide our services, including:

  • Name

  • Email address

  • Phone number

  • Address (if required for booking)

  • Government-issued ID (passport or driving licence) for check-in and compliance

  • Details of your stay (dates, number of guests, budget, property type)

  • IP address and basic website usage data
     

If your employer books accommodation for you, we may receive your details from them.

We also use cookies to collect basic website usage data such as browser type, IP address and language settings.

Payment information is handled securely by third-party payment providers and is never stored by EM Stays.
 

How We Use Your Information

We use your data to:

  • Process enquiries and bookings

  • Provide accommodation and property management services

  • Verify identity for check-in

  • Communicate with you about your stay

  • Send information you request

  • Send marketing emails (only if you have opted in)

  • Improve our website and services
     

How Long We Keep Your Data

We keep personal data only for as long as necessary to provide our services or meet legal obligations. Some financial and booking data must be retained for up to 6 years for HMRC and compliance purposes.
 

Who Has Access to Your Information

We do not sell or rent your data.

Your data may be shared only with:

  • Property owners

  • Cleaning, maintenance or operational partners

  • Technology providers (booking systems, email services, IT support)
     

All third parties are required to keep your information secure and use it only to provide the services you requested.
 

Marketing Preferences

You will only receive marketing emails if you have opted in.
You can change or withdraw consent at any time by emailing hello@emstaysmanagement.com.
 

Your Rights

You have the right to:

  • Request a copy of your data

  • Ask us to correct or delete your data

  • Restrict or object to processing

  • Request data transfer

  • Withdraw consent
     

To do so, contact hello@emstaysmanagement.com.
 

Security

We take reasonable steps to protect your data. Payment details are encrypted and handled by secure third-party providers. However, no online transmission can be guaranteed to be 100% secure.
 

International Data Transfers

Some of our systems or partners may be based outside the UK or EU. Where this happens, we ensure appropriate safeguards are in place to protect your data.
 

Cookies Policy

We use cookies to improve your browsing experience.
 

Types of cookies we use:

  • Strictly necessary cookies – essential for website functionality

  • Performance cookies – to analyse website usage

  • Functionality cookies – to remember preferences

  • Targeting cookies – to understand visitor behaviour
     

You can control cookies via your browser settings.

For Google Analytics opt-out:
https://tools.google.com/dlpage/gaoptout
 

Changes to This Policy

Any changes will be posted on this page.
 

Complaints

If you have concerns, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

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